L2 Operations Engineer

About the job

About the Role

We are looking for an L2 Operations Engineer to support and maintain Informatica PowerCenter and Cloudera data platforms in a production environment. The role will focus on monitoring, troubleshooting, incident resolution, platform health, and ensuring stable and reliable ETL and data processing operations.

Responsibilities

• Monitor and support Informatica PowerCenter workflows, sessions, repositories, and ETL batch processing.
• Troubleshoot and resolve ETL job failures, data load issues, performance bottlenecks, and production incidents.
• Monitor and maintain Cloudera platform components, including HDFS, Hive, Spark, Impala, Kafka, and YARN.
• Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive measures.
• Execute job reruns, recovery activities, and production deployments/releases.
• Monitor platform health, resource utilization, storage capacity, and service availability.
• Manage incidents, service requests, and problem tickets within defined SLA targets.
• Collaborate with L3 Support, Infrastructure, Database, and Application teams for issue resolution.
• Support user access requests, operational validations, and platform maintenance activities.
• Maintain operational runbooks, monitoring dashboards, shift handover reports, and technical documentation.
• Participate in on-call, after-hours, and weekend support rotations as required.
• Drive continuous improvements in operational stability, automation, monitoring, and service reliability.

Requirements

• Experience in L2 production support / operations, preferably in banking or large enterprise environments.
• Strong hands-on experience with Informatica PowerCenter and ETL production support.
• Good knowledge of Cloudera ecosystem, including HDFS, Hive, Spark, Impala, Kafka, and YARN.
• Strong understanding of ETL workflows, batch processing, job monitoring, and data operations.
• Experience with incident, problem, and service request management within SLA-driven environments.
• Strong SQL, Linux/Unix, and Shell Scripting skills.
• Experience in RCA, troubleshooting, production deployments, and recovery activities.
• Strong analytical, communication, and problem-solving skills.
• Willingness to work in shift-based/on-call support environments.