Officer – Survey Operations Desk Job

Bank AL Habib is seeking proactive and analytical professionals to join our Customer Services team as SE – Survey Operation Desk. The role is responsible for managing survey operations, analysing survey results, and identifying opportunities to improve customer experience and operational efficiency.

Qualification & Experience:

• Bachelor’s degree required (Master’s preferred).
• Minimum 2 years of relevant experience.

Key Responsibilities:

• Conduct and manage customer surveys, survey inspections, and related reporting activities
• Gather and analyze relevant information for survey planning and execution
• Identify opportunities for process optimization to enhance operational efficiency and customer experience
• Conduct market research to understand customer needs, preferences, habits, and interests
• Support development of initiatives aimed at improving customer satisfaction and service standards
• Prepare reports and insights based on survey findings and customer feedback

Required Skills:

• Strong interpersonal and communication skills
• Working knowledge of industry regulations and best practices
• Analytical and problem-solving abilities
• Ability to work independently as well as collaboratively within a team

Location:

Karachi