Customer Service Representative - US Logistics Operations

About the job

Position: Last Mile Operations Executive

Location: PECHS Block 6, Shahrah-e-Faisal, Karachi

Timings: Rotational Shifts (4:30 PM – 1:30 AM & 12:00 AM – 9:00 AM)

Working Days: 6 Days a Week

Salary: PKR 100,000 – 120,000 (Based on Experience)

We are looking for a skilled and experienced Last Mile Operations Executive to support and optimize delivery operations for our US-based clients. The ideal candidate will possess hands-on experience in logistics operations, strong coordination skills, and excellent English communication.

Key Responsibilities:

• Coordinate with drivers to manage pickup and delivery schedules efficiently
• Oversee daily operations of the delivery center
• Resolve delivery-related issues, delays, and escalations promptly
• Ensure effective route planning and load distribution
• Manage and support the onboarding of 1099 delivery drivers as required
• Monitor and ensure timely and efficient load management

Requirements:

• 1–3 years of experience in US logistics or last mile operations
• Strong English communication skills (both verbal and written)
• Ability to work in rotational shifts
• Strong problem-solving and coordination abilities.