Customer Service Representative

Full job description

We are looking for a Customer Service Representative to join our team.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Prepare and issue quotations based on customer requirements.
• Check stock availability and coordinate with relevant departments to ensure timely order fulfillment.
• Provide accurate information regarding products, pricing, and company policies.
• Resolve customer complaints and concerns efficiently while maintaining a professional attitude.
• Maintain strong customer relationships by delivering exceptional service.
• Record and update customer interactions in the CRM system.
• Coordinate with sales and other internal departments to address customer requirements.
• Adhere to company policies, procedures, and service standards.

Requirements:

• B.Com or BBA qualification.
• 1–3 years of experience in customer service, client support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-focused mindset with a professional and positive attitude.