Senior Application Support Specialist

TouchPoint (Pvt.) Limited is a leading financial technology company in Pakistan, delivering innovative and reliable self-service solutions since 2007. The company is dedicated to enhancing the accessibility and quality of financial services in the region. With a focus on building strong relationships with customers, TouchPoint is committed to solving present challenges and proactively addressing future opportunities to revolutionize banking services in Pakistan.

Role Description

This is a full-time, on-site role located in Karachi Division for a Senior Application Support Specialist. The role involves providing technical and application support, ensuring smooth functionality of software applications. Key responsibilities include diagnosing and resolving technical issues, analyzing system performance, and troubleshooting problems efficiently. The specialist will also collaborate with internal and external stakeholders to deliver exceptional support and maintain high service quality.

Qualifications

 

• Proficiency in Application Support and Technical Support to ensure software functionality and resolve operational challenges.
• Strong Analytical Skills and Troubleshooting abilities for diagnosing issues and implementing effective solutions.
• Excellent Communication skills to liaise with team members, stakeholders, and clients in delivering satisfactory support services.
• Ability to operate effectively in a fast-paced environment with attention to detail and a customer-focused approach.
• Bachelor's degree in IT, Computer Science, or a related field is preferred.
• Prior experience in a similar role within the financial technology or IT industry is advantageous.