Operations Officer

BlueEX is seeking a dedicated Operations Officer with a minimum of two years of relevant experience to join their dynamic team. The ideal candidate will excel in project management, shipment booking, and coordination, with proficiency in data entry using airline and shipping systems. This role involves inspecting and repacking parcels to ensure shipment compliance with regulatory standards. The Operations Officer will lead and manage a team of four employees, focusing on efficient daily operations, seamless shipment processing, and maintaining strict adherence to company policies and regulatory requirements. Excellent organizational ability, attention to detail, and strong coordination skills are essential. The successful candidate will play a key role in coordinating various logistic activities, including processing booking requests from corporate and walk-in customers. They will be responsible for accurate shipment data entry, label and airway bill printing, payment collection, and shipment inspections to prevent banned or misdeclared items from being transported. The Operations Officer will work closely with airline ground staff to facilitate security and acceptance processes, prepare accurate flight manifests, and ensure effective communication with destination teams for prompt delivery. This position demands a proactive approach to operational challenges and the capacity to lead a small team effectively to meet the company’s service excellence standards.

Responsibilities

• Accept and efficiently process booking requests from both corporate and walk-in customers to ensure customer satisfaction and operational flow.
• Enter shipment data with precision into Airline and BlueEX systems, ensuring all details are correctly recorded to facilitate smooth transit.
• Print shipment labels and Airway Bills (AWBs) accurately, and mark bags and cartons in compliance with company and regulatory standards.
• Collect customer payments through various methods, reconcile cash and online transactions daily to maintain financial accuracy.
• Conduct thorough inspections of shipments to verify compliance with Anti-Narcotics Force (ANF), Customs, and airline regulations, ensuring no banned, restricted, or misdeclared items are shipped.
• Supervise the repacking of shipments under CCTV where necessary to maintain security and shipment integrity.
• Weigh shipments electronically and cross-check the calculated chargeable weight to ensure correct billing and compliance.
• Measure shipment dimensions precisely when required to support accurate pricing and handling requirements.
• Coordinate with airline ground staff for scanning, security clearance, and acceptance procedures to maintain timely delivery schedules.
• Prepare Pre-Flight and Final Manifests meticulously and distribute to relevant internal teams to maintain transparency and operational readiness.
• Communicate actively with destination teams to confirm shipment delivery status and resolve any delivery-related issues promptly.
• Lead and manage a team of four operations staff, providing guidance, training, and support to maintain high productivity and compliance with company policies.
• Monitor team performance regularly and implement process improvements to optimize workflow and operational efficiency.
• Ensure that all operation activities adhere strictly to BlueEX’s safety, security, and quality standards, minimizing risk and maximizing customer satisfaction.