TAC Engineer Level-1 - Karachi

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)

Job Location: Head Office – Karachi (Onsite)

Department: Managed Services

Position: TAC Engineer Level-1

Responsibilities and Duties:

• Provide technical support to customers via phone, email from corporate clients.
• Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.
• Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.
• Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.
• Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.
• Actively monitor network performance and identify potential issues before they affect customers.
• Participate in regular training sessions and team meetings to share insights and best practices.

Skills and Requirements:

• Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.
• Experience in technical support roles, preferably in the telecommunications or ISP industry.
• Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)
• Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• CCNA training or certification would be preferred.
• Open to fresh graduates or individuals with 1-2 years of relevant experience.
• Basic understanding and experience in network security principles and practices.
• Knowledge of Linux and VM environment are a plus.
• Willingness to work on an 8-hour shift rotation schedule

How to Apply:

Send your resume to [email protected] with "TAC" in the subject line.

Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.