Senior Officer - Customer Services

Full job description

Responsibilities:

1. Answer customer calls and provide end-to-end resolution of their complaints.

2. Respond to customer inquiries via email and social media platforms.

3. Maintain a professional and courteous relationship while addressing customer concerns.

4. Document customer interactions and follow-up on unresolved issues as needed.

5. Collaborate with other team mates to ensure timely and accurate response to customer inquiries.

Education and Qualifications:

• Minimum Bachelor's degree from a recognized university.
• 1-3 years of relevant experience in customer support and e-commerce.

Location: Head office

Industry

• Retail/BPO/Telecom

Employment Type

Full-time

Job Type: Full-time

Application Question(s):

• Have you completed bachelor's degree?
• What is your current salary?
• Do you have experience of inbound calls or outbound calls? Please mention

Work Location: In person