Management Trainee Officer (Customer Support)

Full job description

We are looking for an energetic and highly articulate MTO to join our customer support E-Commerce team. The ideal candidate possesses a blend of analytical thinking and exceptional verbal and written communication skills, with a proven ability to tackle difficult, high-pressure conversations calmly and professionally.

Key Responsibilities

• Answer incoming customer calls, address queries efficiently and resolve issues with a high level of empathy and professionalism.
• Manage and respond to live customer inquiries via WhatsApp Chats and official Emails with speed and accuracy.
• Confidently navigate and resolve difficult customer complaints or challenging communications, turning negative experiences into positive ones.
• Analyze recurring customer pain points, track query patterns, and share data-driven feedback with management to improve our services.
• Coordinate with internal departments to follow up on unresolved customer cases and ensure timely closures.

Qualification:

Bachelors

Experience:

Fresher to 1 year Experience.

Location: SITE Area, Manghopir Road, Karachi

Application Question(s):

• Current Salary (if any)
• Expected Salary
• Address
• Willing to work 6 days a week

Location:

• Karachi (Required)

Work Location: In person