Customer Support Executive

Full job description

What You’ll Get Your Hands On:

• Ability to manage a large number of incoming calls and chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call/chat handling quotas.
• Follow communication procedures, guidelines, and policies.
• Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.