Customer Support Representative

Job description:

Caregenix Solutions – Karachi
Full-Time | Night Shift (7:00 PM – 4:00 AM)
Salary: PKR 90,000 – 130,000/month
Benefits: Fuel/Transport Allowance

About Caregenix Solutions

Caregenix Solutions is a leading healthcare IT company providing remote patient monitoring and support services for US-based healthcare providers. We are committed to delivering high-quality, tech-enabled healthcare support solutions.

Job Overview

We are hiring experienced Customer Support Representatives (CSRs) to join our night shift team. This role involves providing support to US clients in the healthcare sector. If you have 2–3 years of experience supporting US customers, we want to hear from you!

Key Responsibilities

• Respond to customer queries via phone, email, and chat
• reach out to customers to inform them of our services and onboard them
• Provide support for healthcare-related services and remote monitoring systems
• Troubleshoot technical and non-technical issues
• Document all interactions accurately in support tools
• Work closely with internal teams to resolve issues efficiently
• Maintain a high level of professionalism and empathy

Qualifications

• 2–3 years of CSR experience handling US-based clients (required)
• Excellent English communication skills – both written and verbal
• Ability to work night shifts (US-Hours)
• Strong problem-solving and customer handling skills
• Education: Intermediate or higher
• Familiarity with CRMs and support platforms is a plus

What We Offer

• Competitive salary: PKR 90,000 – 130,000/month
• Fuel/transport allowance
• Supportive work culture
• Career growth in the healthcare IT sector
• Paid training provided

Job Type: Full-time

Pay: Rs90,000.00 - Rs130,000.00 per month

Work Location: In person