Ecommerce Virtual Assistant (Part Time)

Were hiring a Part-Time Virtual Assistant to handle incoming communications (emails/calls/messages) and support day-to-day Shopify store management, including product listings and basic store admin tasks. The ideal candidate is responsive, organized, detail-oriented, and comfortable working in Shopify.

Key responsibilities:

• Monitor and respond to incoming emails promptly and professionally
• Handle inbound calls (answer/return calls), take clear messages, and escalate issues when needed
• Provide basic customer support: order status, shipping updates, returns/exchanges, product questions
• Maintain organized records of conversations, follow-ups, and action items
• Manage Shopify admin tasks: product uploads/updates (titles, descriptions, variants, pricing, SKUs, tags), collections, and inventory updates
• Upload/edit product images and ensure product pages are accurate and well-formatted
• Assist with basic order management (review orders, flag issues, coordinate with fulfillment/shipping as needed)
• Share regular updates (daily/weekly) on inbox volume, unresolved issues, and completed store tasks
• Assist employer with various tasks relating to sales, website maintenance, shipping, internal records (excel spreadsheets stored on Goggle Drive), communication with content providers and other third part service providers.
• Familiar with basic management of Instagram, Facebook and Pintrest.

Requirements:

• Prior experience as a Virtual Assistant, Customer Support Rep, or eCommerce Assistant
• Shopify experience (product listing, store admin, basic order/inventory management)
• Strong written and verbal communication skills (comfortable on calls)
• High attention to detail and ability to follow SOPs
• Ability to multitask and handle separate projects simultaneously
• Strong organization, time management, and ability to prioritize tasks independently
• Reliable internet connection and a quiet workspace during working hours

Other Details:

• Job Timings: 9:00 am to 1:00 pm EST (6:00 pm to 10 pm PKT)
• Office location: Off to Shahrah-e-Faisal, PECHS, Karachi

Job Type: Part-time

Application Question(s):

• What will be your expected salary?
• Are you comfortable working from 6:00 pm to 10:00 pm timings?

Education:

• Bachelor's (Required)

Experience:

• Virtual Assistant, Customer Support Rep, eCommerce Assistant: 2 years (Required)
• Shopify product listing, store admin, basic order/inventory: 2 years (Required)
• High attention to detail and ability to follow SOPs: 2 years (Required)
• multitask and handle separate projects simultaneously: 2 years (Required)
• Handle inbound calls and return calls when needed: 2 years (Required)
• Update titles, descriptions, pricing, and SKUs: 2 years (Required)
• Upload and edit product images accurately: 2 years (Required)

Language:

• Fluent English (Required)

Location:

• Karachi (Required)