Customer Support - Order Confirmation

Job Description

Position: Customer Support - Order Coordination Executive
Department: Customer Support / Operations
Job Type: Full-Time
Work Location: In person
Salary: Rs25,000.00 per month

Musk Al Mahal is a well-established Pakistani perfumery brand known for its dedication to fragrance, quality, and craftsmanship. With decades of experience, we offer premium attars, concentrated perfumes, and unique Arabian and Western scents for both men and women. Our brand blends traditional perfumery expertise with contemporary fragrance trends to provide customers with exceptional quality products and memorable fragrance experiences.

We are looking for a Customer Support - Order Coordination Executive to join our team. The ideal candidate will professionally manage customer inquiries, understand their needs, and provide accurate product information while delivering excellent customer service. This role requires effective communication and coordination to ensure smooth order processing and customer satisfaction.

Key Responsibilities
- Contact customers to confirm orders received through online platforms.
- Verify customer details, delivery addresses, and order information for accuracy.
- Follow up with customers regarding order confirmations and delivery-related queries.
- Handle customer inquiries professionally via phone calls, WhatsApp, and other communication channels.
- Maintain accurate records of confirmed, cancelled, and pending orders.
- Coordinate with relevant departments to facilitate smooth order processing.
- Provide timely updates to customers about their order status.
- Perform any additional duties assigned by supervisors or management.

Required Qualifications
- Strong communication and customer-handling skills.
- Basic computer proficiency, including familiarity with MS Office.
- Ability to communicate professionally and clearly with customers.
- Responsible, punctual, and detail-oriented approach to work.
- Ability to work effectively within a team and manage daily tasks efficiently.
- Prior experience in customer support, order confirmation, or related roles is advantageous but not mandatory; fresh candidates are welcome to apply.

Key Skills
- Excellent customer service and communication abilities.
- Competence in order verification and confirmation processes.
- Strong problem-solving skills.
- Effective time management.
- Ability to coordinate with team members and other departments.
- Professional attitude with a willingness to learn and grow.

This is an excellent opportunity for candidates looking to build a career in customer support and operations within a reputable and growing perfumery brand. If you are detail-oriented, customer-focused, and eager to contribute to a dynamic team, we encourage you to apply.