Sales Associate

Job Description

As a Sales Associate at SUMMAT, you play a crucial role in delivering an exceptional and personalized shopping experience that aligns with the brand's core values. Your focus is to engage customers with expert knowledge of the product line, providing tailored styling advice and fostering strong client relationships. This position demands proactivity in achieving and exceeding sales targets through effective cross-selling and up-selling techniques, supported by complete familiarity with SUMMAT's unique collections and brand story. You maintain the visual and operational standards of the store by ensuring inventory is accurately tracked and replenished, and the sales floor remains inviting and reflective of the brands identity. Your responsibilities also include managing customer transactions smoothly and efficiently through the point-of-sale system, addressing inquiries, processing returns and exchanges, and supporting ongoing store operations. While this role does not require team management, it calls for strong collaboration and communication skills to contribute effectively to the store's retail environment.
Responsibilities
 

• Deliver a high level of personalized customer service by understanding and anticipating client needs while ensuring alignment with SUMMATs brand values.
• Engage customers using comprehensive product and brand knowledge to provide styling advice and information on fabric, design philosophy, and limited-edition releases.
• Drive sales by meeting or exceeding individual and store objectives through effective cross-selling, up-selling, and promotional activities.
• Maintain store presentation standards by ensuring visual merchandising and store layout consistently showcase the brands aesthetic and maintain a welcoming atmosphere.
• Assist with inventory management including stock replenishment, tracking inventory levels, and handling the arrival of new products to ensure product availability.
• Accurately perform checkout operations using the stores POS system including handling cash and card transactions, processing returns and exchanges, and responding to customer inquiries.
• Utilize customer relationship management tools to document client interactions, support clienteling efforts, and nurture long-term customer loyalty.
• Support store administrative functions such as order processing, sales reporting, and participation in team meetings and training sessions to maintain product and service knowledge.
• Engage with customers through social media management platforms as part of maintaining relationships and promoting the brand presence.