Public Relation Officer - PRO

Full job description

Eligibility Criteria:

Qualification:

Graduate / Master in public dealing in a similar position.

Experience:

2 to 3 years’ experience in reputable organization.

Duties and Responsibilities:

1. Visit wards daily and interview patient to be discharged on the day.

2. Assist patient and provide patient related information of the Hospital to patient and general public.

3. Projects a patient a friendly image of the Hospital by entertaining the patient and general public in the most polite, dignified and delighted way.

4. Maintains record of patient’s complaints.

5. Visit patient during the process of medical treatment to provide moral support and ensure patient satisfaction.

6. Carries out other assignment as entrusted by the Medical Coordinator or COD.

7. Facilitate calls and provide information to patients/attendants calling from outside.

8. Liaises with other department to provide indoor/outdoor flawless hospital services.

9. Processing of medical and duplicate birth certificate for in and outdoor patients and the verification of reimbursed payments for indoor patients.

10. Maintenance of OPD complains.

Work Location: In person