Operations Executive

About the job

Job Summary

The Operations Executive will be responsible for managing daily operational activities, maintaining accurate records, ensuring smooth business processes, and coordinating with internal departments to support efficient operations and compliance with company policies.

Key Responsibilities

• Manage and monitor daily operational activities to ensure smooth business operations.
• Maintain accurate operational records, reports, and documentation.
• Coordinate with Sales, Finance, Customer Success, and other departments to resolve operational issues.
• Monitor merchant onboarding processes and ensure completion of required documentation and KYC requirements.
• Assist in merchant account activation, transaction monitoring, and operational follow-ups.
• Identify operational discrepancies and coordinate with relevant teams for timely resolution.
• Prepare daily, weekly, and monthly operational reports for management.
• Ensure compliance with company policies, internal procedures, and applicable regulatory requirements.
• Maintain proper filing and record-keeping of operational documents.
• Support process improvements to enhance operational efficiency and service quality.
• Perform other operational duties assigned by the reporting manager.
• Handle end-to-end settlement issues and manage all merchant-related documentation, ensuring timely resolution and proper record maintenance.

Key Performance Indicators (KPIs)

• Accuracy and timely submission of operational reports.
• Timely completion of merchant onboarding and documentation.
• Compliance with operational procedures and KYC requirements.
• Resolution time for operational issues and discrepancies.
• Accuracy of records and transaction-related documentation.
• Coordination and support provided to internal departments.
• Achievement of assigned operational targets and deadlines.

Requirements

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field.
• 1–3 years of relevant experience in Operations, Banking, Fintech, Digital Payments, or a similar industry.
• Proficiency in MS Office, particularly Excel and reporting tools.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple tasks, meet deadlines, and work effectively in a team.

Location: Parsa Tower, Shahrah-e-Faisal, Karachi

Apply: hr@paysa.com.pk .

Location: Parsa Tower, Shahrah-e-Faisal, Karachi.