On-Screen Customer Services Representative

Job Description

We are seeking a dedicated On-Screen Customer Service Representative (OCSR) to join our team in Karachi, Pakistan. This full-time, on-site role operates from 6:00 PM to 3:00 AM PKT, Monday through Friday, aligning with US time zones. The ideal candidate will provide professional and empathetic assistance to walk-in patients, ensuring a seamless and positive experience throughout their interactions.

Key Responsibilities:
- Assist walk-in patients with professionalism and empathy.
- Address patient inquiries, concerns, and complaints effectively.
- Guide patients through registrations, transactions, and provide related support.
- Maintain accurate and up-to-date records within CRM/EMR systems.
- Collaborate with internal teams to facilitate smooth patient experiences.
- Perform additional duties as assigned by the line manager.

Required Qualifications:
- Minimum of 2 years’ experience in US customer service.
- Bachelor’s degree or completion of A-Levels.
- Excellent English communication skills, both written and verbal.
- Proficiency in Microsoft Office applications.
- Basic understanding of CRM/EMR systems.
- Willingness and ability to work night shifts according to US timings.

Preferred Qualifications and Benefits:
- Competitive salary ranging from Rs80,000 to Rs90,000 per month.
- Additional benefits as per company policy.
- Opportunity to work in a dynamic environment with a focus on patient care.
- On-site work location ensuring direct engagement with the team and patients.

This position offers a unique opportunity to contribute to patient satisfaction while working in a supportive and professional setting. If you meet the qualifications and are comfortable with the night shift schedule, we encourage you to apply.