Front Desk Officer (Female Only)

Agha Institute is seeking a professional, friendly, and well-organized Front Desk Officer to manage front office operations and serve as the first point of contact for students, visitors, parents, and other stakeholders. The ideal candidate should have excellent communication and customer service skills and be able to handle administrative responsibilities efficiently.

Key Responsibilities

• Welcome and assist students, visitors, parents, and guests in a professional and courteous manner.
• Manage incoming and outgoing phone calls and direct inquiries to the relevant departments.
• Maintain visitor records and ensure proper front desk procedures are followed.
• Provide accurate information regarding institute programs, courses, admissions, and general inquiries.
• Handle student and visitor queries professionally and escalate issues when necessary.
• Manage appointments, meetings, and schedules for relevant staff members.
• Receive, sort, and distribute documents, letters, and other correspondence.
• Maintain cleanliness and professional presentation of the reception and waiting area.
• Assist the administration team with routine office tasks and documentation.
• Maintain confidentiality of institute and student information.
• Coordinate with different departments to ensure smooth communication and operations.
• Perform other administrative duties assigned by management.

Required Qualifications

• Bachelor's degree or equivalent qualification preferred.
• Previous experience as a Front Desk Officer, Receptionist, Customer Service Representative, or in a similar role will be an advantage.
• Excellent verbal and written communication skills in English and Urdu.
• Strong interpersonal and customer service skills.
• Good knowledge of MS Office, including Word, Excel, and Outlook.
• Professional appearance and positive attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and time-management skills.

Skills and Competencies

• Excellent communication skills
• Customer service orientation
• Professionalism and courtesy
• Organizational skills
• Attention to detail
• Problem-solving ability
• Teamwork and coordination
• Ability to handle multiple tasks simultaneously

What We Offer

• Professional and supportive working environment
• Opportunities for learning and career growth
• Competitive salary package based on qualifications and experience

Pay: Rs45,000.00 - Rs60,000.00 per month

Education:

• Bachelor's (Required)

Work Location: In person