Customer Support Executive

Job Title: Technical Customer Support Executive
Salary: 50K-70K
Department: Customer Service
Location: Korangi Industrial Area, Karachi

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or other platforms.
• Resolve product or service issues by clarifying complaints, determining the cause and following up to ensure resolution.
• Maintain detailed records of customer interactions and transactions.
• Route complex issues to appropriate internal departments for resolution.
• Follow communication procedures, guidelines and policies.
• Contribute to team efforts by meeting personal and departmental KPIs.
• Identify trends in customer feedback and suggest improvements.

Education & Experience Requirements:

• Education: Minimum Bachelor’s degree in Business Administration, Communications, or any related field.
• Experience: 1–3 years of experience in a customer service role, preferably in a call centre, telecom, or service-oriented company.

Key Competencies & Skills:

• Strong verbal and written communication skills.
• Proficient in using CRM systems, helpdesk software, and Microsoft Office tools.
• Conflict resolution and problem-solving skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to handle high-volume queries and work in rotational shifts.

Interested candidates can send their resume at:

[email protected], cc: [email protected], mentioning Technical Customer Support Executive in the subject line.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: On the road