Order Intake Specialist (DME)

We are seeking a detail-oriented Order Intake Specialist to manage the processing and coordination of Durable Medical Equipment (DME) orders. This role requires strong communication skills, attention to detail, and the ability to ensure compliance with healthcare regulations while delivering exceptional service.

Key Responsibilities:

1. Receive and process DME orders from customers or healthcare providers promptly and accurately.

2. Verify order details, including prescriptions, insurance coverage, and patient information, to ensure completeness.

3. Ensure compliance with regulatory requirements, such as Medicare, Medicaid, and other healthcare standards.

4. Coordinate with inventory, logistics, and delivery teams to ensure timely order fulfilment.

5. Address and resolve inquiries, changes, or cancellations related to DME orders.

6. Maintain accurate and up-to-date records in DME order management systems, ensuring data integrity.

Key Performance Indicators (KPIs):