Customer Service Assistant

About the job
Our differences are what make us unique, and it matters to us that people can share every brilliant aspect of themselves with the world, comfortably and with confidence. Weaves was founded on the belief that the fashion you choose should let you wear your individuality, wherever you go and whatever you do.

Founded in 1998 by Shamoon Sultan, Weaves has experienced unprecedented growth from a single store selling hand-woven fabric to more than 60 stores in Pakistan, UAE and UK. Born of proud tradition, Weaves unparalleled selection of ever-changing patterns, colours and on-trend silhouettes is progressively pushing the boundaries of Pakistan’s fashion scene.

Customer Experience Associate

In this role you will be responsible for managing customer queries, and complaints and ensuring timely resolutions.

Your key deliverables will be to:
Handling queries and complaints via social media, live chat, and emails, ensuring promptness and accuracy
Updating tickets in the CRM system, with accurate and detailed documentation of customer interactions
Utilising the CRM system efficiently to track and manage customer interactions and resolutions
Staying updated with product knowledge and customer service best practices
Escalating complex issues to relevant stakeholders, ensuring timely resolution
Identifying recurring issues and suggesting improvements to processes or systems to prevent future occurrences
Having a strong command of written communication is a must

Qualification: Bachelors preferably in a related field
Experience: 1–5 years of experience in Customer Service/Customer Support