CSR _ 6PM-2AM

Customer Support Representative – US Operations
Build Your Career with ABS International
About ABS International

ABS International is a US-based company with a well-established operations center in Karachi. Since 2009, we have been committed to delivering exceptional customer support while developing and managing our own brands, campaigns, and operations entirely in-house.

With 16+ years of industry experience and a team of 200+ professionals, we foster a professional, supportive, and performance-driven environment focused on operational excellence, employee development, teamwork, and long-term career growth.

As we continue to expand our US operations, we are looking for confident, enthusiastic, and customer-focused individuals to join our growing team.

About the Role

As a Customer Support Representative, you will be an important point of contact for our US-based customers. Your role will involve assisting customers professionally, responding to inquiries, addressing concerns, resolving issues, and ensuring every customer receives a smooth and positive experience.

Please note: This is a customer support position, not a sales role.

No prior experience is required. We provide fully paid training, ongoing coaching, dedicated mentorship, and professional development to help you build the knowledge, confidence, and communication skills needed to succeed.

Key Responsibilities

Handle inbound and outbound customer interactions in a professional and courteous manner.
Respond to customer questions and concerns accurately and efficiently.
Identify and resolve customer issues while maintaining high service standards.
Communicate clearly and demonstrate effective problem-solving skills.
Maintain accurate customer information and interaction records using CRM systems.
Work closely with supervisors and team members to achieve individual and team objectives.
Follow company policies, procedures, and established customer service standards.
Maintain a helpful, professional, and customer-first approach at all times.
Who Can Apply?

We welcome applications from:

Intermediate, O-Level, and A-Level students and graduates.
Bachelor's students and graduates.
Fresh graduates and entry-level professionals.
Individuals seeking a stable, long-term career in customer support.
Candidates with strong English communication skills who genuinely enjoy helping others.
Preferred Qualifications

The ideal candidate should have:

Excellent spoken and written English.
Basic computer knowledge and good typing skills.
Strong interpersonal and active-listening skills.
Good problem-solving and decision-making abilities.
A positive, professional, and customer-focused attitude.
The ability to work effectively in a fast-paced, team-oriented environment.
A willingness to learn, adapt, and grow professionally.
Experience

No previous experience is required.

Fresh candidates are strongly encouraged to apply. We value communication skills, confidence, enthusiasm, and a willingness to learn over previous work experience.

Our structured, fully paid training program, combined with ongoing coaching and dedicated mentorship, provides you with the practical knowledge, confidence, and skills needed to build a successful career in customer support.

Job Details

Position: Customer Support Representative – US Operations
Employment Type: Full-Time | Permanent
Work Mode: On-Site
Working Days: Monday–Saturday
Office Locations

Gulistan-e-Johar, Block 14, Karachi
Gulshan-e-Iqbal, Block 13-C, Karachi
Fixed Shift Options

6:00 PM – 2:00 AM
10:00 PM – 6:00 AM
Important Information

This is a permanent, on-site position with fixed 8-hour evening/night shifts.

Morning shifts are not available.
Rotational shifts are not available.
Remote or work-from-home options are not available.
Candidates should apply only if they are comfortable working one of the available fixed shift timings.
Compensation & Benefits

Fixed Monthly Basic Salary: PKR 40,000–45,000
Performance-Based Incentives
Punctuality Bonus: PKR 3,000 per month
Fully Paid Training: Training provided from Day One
Ongoing Coaching & Dedicated Mentorship
Professional Development Opportunities
Paid Annual Leave: 15 days, with a leave encashment option
Permanent Full-Time Employment
Safe, Professional & Supportive Workplace
Long-Term Career Growth Opportunities
Why Join ABS International?

At ABS International, our people are at the center of everything we do. We strive to create a workplace where employees feel valued, supported, and empowered to grow.

Through structured training, dedicated mentorship, continuous learning, and opportunities for advancement, we help our employees develop valuable professional skills while building stable and rewarding long-term careers.

What Sets Us Apart?

16+ years of industry experience
Direct US principal company
200+ professionals
Comprehensive paid training and structured onboarding
Continuous coaching and dedicated mentorship
Professional, collaborative, and performance-driven environment
Stable, long-term employment opportunities
Strong focus on employee development and career progression
Apply Today

If you are a confident communicator who enjoys helping people, solving problems, and delivering excellent customer service, we would love to hear from you.

Join ABS International and become part of a professional team that values communication, teamwork, continuous learning, and career development.

Apply today and take the first step toward building a stable, rewarding career in customer support!

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

Are you comfortable working night shift, 6PM-2AM , 6 Days a week at gulshan e Iqbal?
Where are you residing in karachi?
Work Location: In person