Customer Care Specialist

Customer Care Specialist

Department: Customer Care / Operations

Job Summary:

We are seeking a dedicated and professional Customer Care Specialist to join our team. The ideal candidate will be responsible for managing customer complaints, disputes, and chargeback-related cases while ensuring timely and effective resolution.

The candidate should have strong communication skills, relevant experience in dispute resolution, and the ability to use AI tools and prompts to improve efficiency in evidence gathering, case summaries, and customer correspondence.

Key Responsibilities

• Handle customer complaints, queries, and disputes professionally and efficiently.
• Manage and resolve chargeback and dispute cases within the required timelines.
• Gather, review, and organize supporting evidence and documentation for dispute cases.
• Prepare clear and accurate case summaries and responses.
• Communicate with customers and relevant internal teams regarding case updates and resolutions.
• Ensure all cases are properly documented and updated in the relevant systems.
• Follow company policies, procedures, and quality standards while handling customer cases.
• Use AI tools and effective prompting techniques to streamline evidence gathering, case analysis, summaries, and correspondence.
• Identify recurring customer issues and escalate trends or high-risk cases to the relevant management team.
• Maintain a high level of professionalism, accuracy, confidentiality, and customer service.

Required Qualifications & Experience

• Bachelor's degree or equivalent professional experience.
• Previous experience in Customer Care, Customer Support, Dispute Resolution, or Chargeback Management.
• Strong understanding of customer dispute handling and chargeback processes.
• Excellent written and spoken English communication skills.
• Strong attention to detail and ability to manage multiple cases simultaneously.
• Ability to work under pressure and meet strict deadlines.
• Strong problem-solving and analytical skills.
• Proficiency in using AI tools and writing effective prompts for business tasks.
• Good command of Microsoft Office and other relevant customer service or case management systems.

Key Skills

• Customer Service & Complaint Resolution
• Dispute and Chargeback Management
• Excellent Written & Verbal Communication
• AI Prompting & AI Tool Proficiency
• Evidence Gathering & Documentation
• Case Analysis & Problem Solving
• Attention to Detail
• Time Management
• Professional Correspondence
• Team Collaboration

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Pay: Rs50,000.00 per month

Work Location: In person