CSR _ 6PM-2AM

Customer Support Representative – US Operations
Build Your Career with ABS International
About ABS International

ABS International is a US-based company with a well-established operations center in Karachi. Since 2009, we have been delivering high-quality customer support while developing and managing our own brands, campaigns, and operations entirely in-house.

With 16+ years of industry experience and a team of 200+ professionals, we are committed to operational excellence, employee development, teamwork, and creating opportunities for long-term career growth.

As we continue expanding our US operations, we are looking for confident, enthusiastic, and customer-focused individuals to join our growing team.

About the Role

As a Customer Support Representative, you’ll serve as an important point of contact for our US-based customers. Your primary responsibility will be to assist customers professionally, respond to inquiries, resolve concerns, and ensure a smooth and positive customer experience.

Please note: This is a customer support role, not a sales position.

No previous experience is required. We provide fully paid training, ongoing coaching, dedicated mentorship, and professional development to help you build the knowledge, confidence, and communication skills needed to succeed.

Key Responsibilities

Handle inbound and outbound customer interactions in a professional and courteous manner.
Respond to customer inquiries and concerns accurately and efficiently.
Resolve customer issues while maintaining high service standards.
Communicate clearly and use effective problem-solving skills.
Maintain accurate customer information and interaction records through CRM systems.
Work collaboratively with supervisors and team members to achieve individual and team objectives.
Follow company policies, procedures, and customer service standards.
Maintain a professional, helpful, and customer-first approach at all times.
Who Can Apply?

We welcome applications from:

Intermediate, O-Level, and A-Level students and graduates.
Bachelor's students and graduates.
Fresh graduates and entry-level professionals.
Candidates looking for a stable, long-term career in customer support.
Individuals with strong English communication skills who enjoy helping others.
Preferred Qualifications

The ideal candidate should have:

Excellent spoken and written English.
Basic computer knowledge and good typing skills.
Strong interpersonal and active-listening abilities.
Good problem-solving and decision-making skills.
A positive, professional, and customer-focused attitude.
The ability to work effectively in a fast-paced, team-oriented environment.
A willingness to learn, adapt, and grow professionally.
Experience

No previous experience is required.

Fresh candidates are encouraged to apply. Strong communication skills, confidence, enthusiasm, and a willingness to learn are more important than previous work experience.

Our structured, fully paid training program, combined with ongoing coaching and mentorship, will equip you with the practical knowledge and confidence needed to build a successful career in customer support.

Job Details

Position: Customer Support Representative – US Operations
Employment Type: Full-Time | Permanent | On-Site
Working Days: Monday–Saturday
Work Mode: On-Site
Office Locations

Gulistan-e-Johar, Block 14, Karachi
Gulshan-e-Iqbal, Block 13-C, Karachi
Fixed Shift Options

6:00 PM – 2:00 AM
10:00 PM – 6:00 AM
Important Information

This is a permanent, on-site position with fixed 8-hour evening/night shifts.

Morning shifts are not available.
Rotational shifts are not available.
Remote or work-from-home options are not available.
Candidates should apply only if they are comfortable working one of the available shift timings.
Compensation & Benefits

Fixed Monthly Basic Salary: PKR 40,000–45,000
Performance-Based Incentives
Punctuality Bonus: PKR 3,000 per month
Fully Paid Training: Training provided from Day One
Ongoing Coaching & Mentorship
Professional Development Opportunities
Paid Annual Leave: 15 days, with a leave encashment option
Permanent Full-Time Employment
Safe, Professional & Supportive Workplace
Long-Term Career Growth Opportunities
Why Join ABS International?

At ABS International, our people are at the heart of our success. We aim to create a workplace where employees feel valued, supported, and encouraged to develop their skills and careers.

Through structured training, dedicated mentorship, continuous learning, and opportunities for advancement, we help our employees build valuable professional skills and establish stable, rewarding careers.

What Sets Us Apart?

16+ years of industry experience
Direct US principal company
200+ professionals
Comprehensive paid training and structured onboarding
Continuous coaching and dedicated mentorship
Professional, collaborative, and performance-driven environment
Stable, long-term employment opportunities
Strong focus on employee development and career progression
Apply Today

If you’re a confident communicator who enjoys helping people, solving problems, and delivering excellent customer service, we’d love to hear from you.

Join ABS International and become part of a professional team that values communication, teamwork, continuous learning, and career development.

Apply today and take the first step toward a stable, rewarding career in customer support!

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

Are you comfortable working night shift, 6PM-2AM , 6 Days a week at gulshan e Iqbal?
Work Location: In person