Virtual Dental Assistant

At Health & Virtuals, we build structured, reliable support systems for healthcare practices across the United States—placing trained remote professionals into real operational workflows that keep practices running smoothly and predictably.

We are currently hiring a Virtual Dental Assistant—a backend support role responsible for managing dental documentation, coordinating treatment workflows, and ensuring patient records are accurate, organized, and ready for provider use.

Role Overview

The Virtual Dental Assistant supports dental providers by ensuring that documentation, charting, and treatment coordination workflows are handled accurately and efficiently.

This role sits at the intersection of documentation, coordination, and execution—helping providers stay organized before and after procedures while maintaining structured patient records within dental practice systems.

You will manage dental charts, track treatment plans, and support recall and follow-up workflows to ensure that all necessary information is complete, accessible, and aligned with provider needs.

What You’ll Be Doing

Chart Management & Documentation Support

• Update and maintain dental charts, including provider notes, scanned forms, and clinical documentation
• Upload and organize records such as consent forms, x-rays, and treatment plans
• Label, categorize, and route documentation within dental systems based on workflow requirements

Treatment Plan Coordination

• Track pending treatment plans and ensure supporting documentation is complete
• Support recall workflows by identifying overdue or upcoming patient visits
• Coordinate with internal teams to ensure treatment plans are accessible prior to appointments

Workflow Support & Internal Coordination

• Preload forms or templated notes for procedures such as cleanings, fillings, extractions, and evaluations
• Communicate with providers and internal teams to resolve missing documentation or updates
• Manage task lists and digital folders to ensure pending items are tracked and completed

What We’re Looking For

Core Skills

• Comfortable working within dental software systems (e.g., Dentrix, Open Dental, Eaglesoft) or similar platforms
• Strong documentation handling and record organization skills
• Understanding of treatment plan workflows and dental terminology
• Ability to manage multiple documentation and coordination tasks simultaneously
• Awareness of HIPAA and data confidentiality standards

How You Work

• Detail-oriented with a strong focus on accuracy and completeness
• Organized and process-driven in handling documentation workflows
• Reliable with consistent follow-through on assigned tasks
• Able to work independently within structured systems
• Communicates clearly and effectively with internal teams

Baseline Requirements (All Roles)

• Comfortable with digital tools (EHR/CRM and documentation systems)
• Proficient in Google Workspace / Microsoft Office
• Familiar with communication tools (Slack, Zoom, Teams)
• Able to manage tasks using structured workflows or trackers
• Strong time management and prioritization skills

These baseline competencies are standardized across all roles to ensure consistent performance and workflow reliability.

Working Hours

• Shift: 8:30 AM – 5:30 PM (EST) | Monday - Friday
• Work Setup: Fully Remote

Additional Notes

• Prior experience in dental administration, documentation, or dental software systems is a plus, not mandatory
• Training and structured onboarding will be provided
• This is a process-driven focused on documentation accuracy and workflow coordination

Why This Role Matters

In dental operations, accurate documentation and treatment coordination directly impact patient care continuity and provider efficiency.

This role ensures that:

• Providers have complete and organized patient records before procedures
• Treatment plans and documentation are properly tracked and accessible
• Internal workflows remain consistent, reducing delays and operational gaps

If you’re someone who can manage structured workflows, maintain accurate records, and support providers through organized execution, this role is for you.