TikTok Shop Support

At TalentPop App, we believe e-commerce support is more than just managing orders — it’s about creating a smooth and enjoyable shopping experience for every customer. We’re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.

What You’ll Do

 

• Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
• Assist with product inquiries, order processing, tracking, returns, and issue resolution
• Monitor and update product listings, inventory, and order status in the TikTok Shop system
• Collaborate with internal teams to ensure smooth operations and positive customer experiences
• Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
  
   

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
   

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
• Familiarity with order management systems (IMS) and online store platforms
• Strong attention to detail, organization skills, and a proactive problem-solving mindset
• Enjoys working in a fast-paced environment and being part of a collaborative team
  
   

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 25 Mbps upload/download speed)
  
   

READY TO JOIN US?

If you’re excited about helping customers and ensuring smooth TikTok Shop operations, we’d love to hear from you. Apply now and let’s grow together!

Benefits found in job post

Dental insurance