School Success Manager

About the Role We are seeking a dedicated School Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA’s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
The role's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance qualification delivery  , usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results. They will also be responsible for the retention of the School at the end of the contract period.
 
About You
The successful candidate(s) should possess:
•    Relevant business degree (preferably a Master’s) with 6-8 years of experience in customer success, account management, or a related field.
•    Strong knowledge of educational qualifications and assessment processes. 
•    High level of business acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
•    Outstanding time management skills with the ability to set priorities, work independently and within a team.
•    Excellent computer literacy, including proficiency in MS Office, SAP, and CRM (Salesforce or equivalent) platforms. Impeccable English language skills.
•    A valid driving license and willingness to travel as per business needs