Relationship Manager

About the job

Company Description UBL – United Bank Limited is a leading commercial bank in Pakistan, offering a broad range of banking and related financial services. Since opening its first branch in Karachi in 1959, UBL has built one of the largest branch networks in the country, supported by award-winning digital banking platforms. The bank aims to be the undisputed leader in financial services and the most innovative, fastest-growing bank in its chosen markets, with a strong commitment to customers, stakeholders, team members, and the communities it serves. UBL holds ‘AAA/A-1+’ ratings from VIS Credit Rating Company Ltd., is listed in Pakistan, and has Global Depository Receipts on the UK Listing Authority and London Stock Exchange Professional Securities Market. As a subsidiary of Bestway Group, a major multinational investor in Pakistan, UBL benefits from the strength and reach of a diversified group operating across the UK, Pakistan, and the Middle East.
Role Description The Relationship Manager is a full-time, on-site role based in Karachi. The role is responsible for managing and growing a portfolio of individual and/or business customers, building long-term relationships, and ensuring high levels of customer satisfaction. Day-to-day tasks include understanding customer needs, recommending appropriate banking products and services, overseeing account opening and maintenance, and monitoring portfolio performance. The Relationship Manager will regularly meet clients, respond to inquiries, resolve issues, and coordinate with internal teams to deliver seamless service. The role also includes achieving sales and revenue targets, ensuring compliance with bank policies and regulatory requirements, preparing reports, and contributing to branch and bank-level business development initiatives.
Qualifications

 

• Strong customer relationship management skills, including the ability to build trust, maintain ongoing communication, and provide high-quality service.
• Solid understanding of retail and/or commercial banking products, such as accounts, loans, deposits, and digital banking solutions.
• Ability to identify customer needs, cross-sell and up-sell relevant products, and work toward defined sales and portfolio growth targets.
• Competence in basic financial analysis, risk awareness, and adherence to compliance and regulatory standards.
• Effective verbal and written communication skills, with the capacity to present solutions clearly and negotiate where needed.
• Strong organizational and time-management skills to handle multiple client relationships and tasks in a fast-paced environment.
• Proficiency with standard office software and banking systems; comfort using digital tools to support customer service and reporting.
• Bachelor’s degree in Business, Finance, Economics, or a related field; relevant banking or relationship management experience is highly preferred.
• Ability to work collaboratively with branch and head office teams, demonstrating integrity, professionalism, and a customer-first mindset.