Product Manager Onboarding

We are looking for a highly motivated and customer-focused Product Manager – Onboarding to take full ownership of the Bank’s end-to-end customer onboarding journey across both digital and assisted channels. This role involves designing, managing, and continuously improving onboarding experiences that are seamless, compliant, and aligned with the Bank’s growth strategy and Shariah-compliant principles. The successful candidate will drive customer acquisition, activation, and early engagement while ensuring regulatory and governance standards are met.

Key Responsibilities

- Own and manage the complete customer onboarding journey across digital and assisted channels.
- Define and implement the onboarding product vision, roadmap, and priorities in line with business growth objectives.
- Optimize KYC, KYB, AML, and customer verification workflows to minimize friction while maintaining full regulatory compliance.
- Collaborate closely with cross-functional teams including Technology, UX, Operations, Risk, Compliance, Shariah, and Marketing to deliver scalable onboarding solutions.
- Analyze onboarding funnel performance, conversion rates, and customer drop-off points to identify and act on improvement opportunities.
- Design customer-centric onboarding experiences that enhance satisfaction and activation rates.
- Lead the launch and continuous enhancement of onboarding features, capabilities, and customer journeys.
- Ensure all onboarding processes comply with regulatory, risk management, and Shariah governance requirements.

Required Qualifications

- 7 to 10 years of experience in Product Management, preferably within digital banking, fintech, or financial services sectors.
- Hands-on experience managing customer onboarding, KYC/KYB processes, customer acquisition journeys, or digital onboarding platforms.
- Proven track record of delivering customer-facing digital products that drive measurable business outcomes.
- Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Finance, or a related field.

Skills and Competencies

- Strong expertise in Product Lifecycle Management.
- Proficiency in digital onboarding and funnel optimization techniques.
- In-depth knowledge of KYC, KYB, AML, and regulatory compliance processes.
- Experience working within Agile/Scrum product development methodologies.
- Ability to analyze data and manage KPIs effectively.
- Skilled in customer journey design and optimization.
- Familiarity with digital banking and financial services environments.

Raqami is dedicated to fostering a diverse, equitable, and inclusive workplace. We encourage applications from qualified candidates of all backgrounds and are committed to providing equal employment opportunities.

Application Deadline: September 25, 2026