Junior IT assistant - Korangi Office

Job Description

BlueEX is seeking a motivated Junior IT Assistant to join our dynamic technology team. This role focuses on providing essential technical support to staff and maintaining the functionality and integrity of our IT infrastructure. The ideal candidate possesses foundational knowledge in technical support, understands hardware and software maintenance, and demonstrates a commitment to resolving user issues effectively. The Junior IT Assistant plays a critical role in ensuring smooth daily operations by assisting with system access, network connectivity, and troubleshooting common technical challenges. This entry-level position requires attention to detail and a proactive approach to maintaining IT equipment and systems, supporting overall organizational productivity.
Responsibilities
 

• Provide prompt and effective technical support to staff for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and related IT equipment to ensure operational efficiency.
• Assist users with system access problems, including login and email configuration issues, ensuring smooth communication flow.
• Perform routine troubleshooting on computers, applications, and network devices; escalate complex problems to senior IT personnel when necessary.
• Maintain accurate records of IT assets and manage software licenses to support compliance and asset tracking.
• Conduct regular system updates and patches to safeguard against vulnerabilities and enhance performance.
• Support data security initiatives by implementing best practices and monitoring access controls.
• Collaborate with the IT team to identify opportunities for improving IT service delivery and user satisfaction.
• Document support procedures and user guides to aid staff in resolving common technical issues independently.
• Assist in maintaining Active Directory accounts, including creating, modifying, or disabling user accounts as required.