Female Front Desk Officer / Female Patient Relationship Executive

Female Front Desk Officer / Female Patient Relationship Executive

Zia Dental Care & Aesthetics – Clifton, Karachi

Location: Clifton, Karachi
Job Type: Full-Time
Hiring: Immediate Joining

About Us

Zia Dental Care & Aesthetics is a leading dental and aesthetic clinic committed to providing exceptional patient care and premium treatment experiences. We are looking for a highly motivated, energetic, and communication-focused Front Desk Officer to join our growing team.

Position Overview

The ideal candidate will be responsible for managing front desk operations, handling patient inquiries, maintaining strong patient relationships, and converting leads into appointments through consistent follow-ups. This role requires excellent communication skills, a professional attitude, and a strong ability to engage with patients over phone calls and digital platforms.

Educational Requirements

• Bachelor's Degree (Required)
• Preference will be given to candidates with degrees in:
• Business Administration (BBA)
• Human Resource Management (HRM)
• Public Administration
• Marketing or related disciplines

Key Responsibilities

• Manage front desk operations and patient reception professionally.
• Handle incoming and outgoing patient calls.
• Follow up consistently with potential and existing patients.
• Convert Facebook, Google, and other digital leads into booked appointments.
• Maintain detailed records of inquiries, appointments, and follow-up activities.
• Ensure a high conversion rate through excellent communication and relationship-building skills.
• Coordinate patient appointments and schedule management.
• Address patient concerns and inquiries professionally and efficiently.
• Build long-term relationships with patients through continuous engagement and follow-up.
• Work closely with management to achieve monthly patient acquisition targets.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proven ability to perform consistent and effective follow-up calls.
• Confidence in handling patient inquiries and converting leads into appointments.
• Strong persuasion and sales-oriented communication abilities.
• Ability to remain focused and productive while making calls throughout the day.
• Good organizational and record-keeping skills.
• Proficiency in Microsoft Office and basic computer applications.
• Professional appearance and positive attitude.

Preferred Experience

• Experience in front desk management, customer service, call center operations, healthcare, dental clinics, aesthetic clinics, or sales/customer relationship management will be preferred.
• Experience handling Facebook Leads, Google Leads, and WhatsApp inquiries is highly desirable.

Working Hours

Candidates may choose either of the following shifts:

• 12:00 PM – 10:00 PM
• Compensation & Benefits
• Attractive and competitive salary package.
• Performance-based incentives and growth opportunities.
• Renewable employment package.
• Professional and growth-oriented work environment.
• Career advancement opportunities within the organization.

How to Apply

Interested candidates are encouraged to apply immediately.

Call:
0300-227-8863
0300-227-8864

WhatsApp Your CV:
0300-227-8863
0300-227-8864

Email Your CV:
[email protected]

Join Zia Dental Care & Aesthetics and become part of a team dedicated to excellence in patient care and service.

Pay: Rs55,000.00 - Rs75,000.00 per month

Work Location: In person