Call Center Agent (Sales only)

About the job

Company Description Madtech Digital is a technology and marketing company specializing in web development, custom software solutions, and creative digital services. The team delivers secure gateway integration and coding to support diverse online business needs. Madtech Digital also provides digital marketing services that help clients build their online presence and reach target audiences effectively. The company values innovation, quality, and collaboration across its technical and creative projects.
Role Description This is a full-time, on-site Call Center Agent (Sales only) role based in the Karachi South District. The Call Center Agent will focus on outbound and inbound sales calls, introducing Madtech Digital’s web development, custom development, creative, gateway integration, and digital marketing services to prospective clients. Daily responsibilities include contacting leads, presenting service offerings, answering product and service questions, addressing basic customer concerns, and guiding prospects through the sales process. The role also involves maintaining accurate records in call and CRM systems, meeting individual and team sales targets, and collaborating with the sales and marketing teams to improve scripts and sales approaches. The agent is expected to uphold high standards of professionalism, follow call center procedures, and provide a positive customer experience in every interaction.
Qualifications

 

• Experience working as Customer Service Representatives or in a similar customer-facing role, with a focus on sales.
• Strong Customer Satisfaction orientation and ability to build rapport and trust with diverse customers.
• Well-developed Interpersonal Skills, including active listening, clear spoken communication, and professional phone etiquette.
• Background in Customer Support or call center environments, with the ability to handle multiple calls and inquiries efficiently.
• Solid Computer Literacy, including comfort with CRM systems, call center software, email, and basic office applications.
• Proven sales skills, including negotiation, objection handling, and closing techniques.
• Ability to work on-site in Karachi South District and maintain consistent attendance for full-time shifts.
• Minimum high school diploma; further education in business, marketing, or a related field is an advantage.
• Previous experience in technology, digital marketing, or software services sales is beneficial.