Reservations Agent

About the job

Company Description FlyFest Events & Destinations (Pvt.) Ltd. is a premier event planning and destination management company that creates high-impact experiences for clients across 129+ countries and 250+ world-renowned destinations. The company designs seamless journeys that integrate business, travel, learning, culture, and leisure for corporate organizations, medical associations, educational institutions, and private groups. From international conferences and corporate incentive trips to luxury retreats, FlyFest delivers solutions that reflect strong creativity, coordination, and professionalism. Its team of event specialists and travel consultants manages every detail from concept to completion, supported by an extensive global network of partners and exclusive venues. FlyFest is driven by a philosophy of turning every dream into a destination, crafting experiences that inspire, connect, and leave a lasting impression.
Role Description This is a full-time, on-site Reservations Agent role based in Karāchi. The Reservations Agent will handle incoming calls and inquiries, provide accurate information about events, destinations, and packages, and process reservations in line with company policies and client requirements. Day-to-day responsibilities include managing booking requests, updating reservation systems, coordinating with event planners and travel consultants, and ensuring all details are correctly recorded and communicated. The role involves assisting clients with changes or cancellations, resolving issues promptly, and maintaining a high level of customer service and professionalism at all times. The Reservations Agent will also support front-office and reception-related tasks as needed to ensure a smooth client experience.
Qualifications

 

• Strong customer service skills with experience in handling reservations and client inquiries.
• Professional phone etiquette and clear, confident communication skills.
• Ability to manage receptionist duties, including greeting guests and coordinating front-desk operations.
• Attention to detail and accuracy when entering data into reservation or CRM systems.
• Good organizational and time-management skills, with the ability to handle multiple bookings simultaneously.
• Proficiency with basic computer applications and reservation/booking software; prior experience in travel, hospitality, or events is an advantage.
• Ability to work collaboratively with cross-functional teams and maintain a customer-focused attitude.
• Relevant education or training in hospitality, tourism, business, or a related field is preferred.