Phone Banking Officer (ASA Microfinance Bank Pakistan Limited)

• Answer calls in accordance with the minimum standards outlined in regulatory guidelines and bank policy.
• Respond to customer inquiries accurately and promptly, and share a report with the line manager.
• Receive customer complaints and immediately share them with the Complaint Resolution Officer for resolution.
• Conduct customer feedback surveys and submit data accurately.
• Conduct outbound calls/campaigns as per provided guidelines.
• Follow up on customer calls where necessary, as and when guided by the line manager.
• Perform any other task assigned by the line manager.

Qualification & Experience:

• Minimum Graduate (14 years of Education) B.A, B.Sc., B.Com, BBA or above
• 1-2 years in the Bank's Call Centre

Skills:

• Basic knowledge of Microsoft Excel, Word and Power Point
• Good Verbal and Written Communication Skills
• Basic Knowledge of Call Center Operations