Multilingual Call Center Representative

Job Overview

Our client is looking for a team member who can grow alongside their rapidly scaling healthcare coverage management company. You’ll serve as a vital link between patients and essential healthcare coverage, making a real difference in people’s lives every day. This is not a sales role—you’ll be assisting patients who may have lost coverage or are unaware of available benefits, guiding them through enrollment in programs that can significantly improve their well-being. Your bilingual skills will help you support diverse communities while working remotely in a supportive, tech-enabled environment.

Client Overview

Our client is a rapidly growing healthcare coverage management company dedicated to connecting patients with life-changing federal health programs, including Medicaid, Medicare, and ACA Marketplace plans. Partnering with healthcare centers nationwide, they help ensure underserved communities receive the coverage they deserve.

Schedule

Flexible schedule, All U.S. time zones (Pacific–Eastern) (40 work hours per week)

Work Arrangement: Work from home

Contract: Independent Contractor

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Conduct outbound calls (80%) and handle inbound calls (20%) related to healthcare coverage opportunities
• Guide patients through enrollment for Medicaid, Medicare, and ACA Marketplace programs
• Assist patients in completing applications and ensure successful enrollment
• Accurately enter and maintain patient data in CRM systems
• Communicate clearly and compassionately in Mandarin, Cantonese and Vietnamese
• Use Five9 dialing software and Salesforce CRM for daily operations
• Maintain strict HIPAA compliance and patient confidentiality
• Outreach to patients from healthcare center rosters to connect them with federal benefits

Requirements

• Fluent bilingual communication skills in English, Mandarin, Cantonese, Vietnamese (conversational proficiency required)
• Experience with outbound calling and customer service
• Tech-savvy with the ability to manage multiple software platforms simultaneously
• Strong communication skills with a genuine desire to help patients
• Reliable high-speed internet for remote work
• Bonus: Experience in healthcare or insurance industries
• Preferred: HIPAA certification or willingness to obtain one

Why Join This Team?

• Make a meaningful impact by helping patients access critical healthcare coverage
• Fully remote role with flexible scheduling across U.S. time zones
• Join a fast-growing company with immediate advancement opportunities
• Work with a modern tech stack, including Salesforce and Five9
• Month-to-month engagement with strong potential for long-term growth
• Competitive compensation with no pressure selling—all services are provided free to patients

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.