Manager

Alpine Marine Services is a trusted port agency delivering end-to-end vessel operations, port coordination, and documentation services. We are committed to providing efficient, reliable, and cost-effective port call management while maintaining the highest standards of operational excellence and customer service.

Position Summary

We are seeking an experienced Commercial Operations Manager to lead and oversee all aspects of commercial vessel operations from vessel nomination through Final Disbursement Account (FDA) closure.

The ideal candidate will ensure safe, efficient, compliant, and cost-effective port calls while leading the Commercial Operations team, maintaining strong relationships with clients and stakeholders, and driving continuous operational improvement.

Key Responsibilities

Pre-Arrival

• Review and approve vessel nominations.
• Prepare and issue Disbursement Accounts (DA).
• Coordinate pre-arrival documentation, arrival notices, and berthing prospects.
• Ensure husbandry services, OPA arrangements, permits, approvals, and funding are secured before vessel arrival.
• Monitor vessel readiness and regulatory compliance.

Vessel Arrival

• Supervise issuance of arrival instructions and Notice of Readiness (NOR).
• Ensure timely berthing and efficient vessel reception.
• Coordinate closely with port authorities, terminals, and other stakeholders.
• Provide operational guidance and support to the Commercial Operations team.

During Port Operations

• Monitor vessel turnaround time, cargo commencement, and daily operational performance.
• Provide timely operational updates to principals, owners, charterers, and management.
• Track cargo progress, ETD, and operational KPIs.
• Resolve operational challenges through proactive stakeholder coordination.
• Ensure high service quality and customer satisfaction.

Post-Sailing

• Review and approve discharge and sailing documentation.
• Prepare and validate service lists for Final Disbursement Accounts (FDA).
• Ensure timely submission and closure of voyage reports.
• Analyze customer feedback and implement service improvements.

Leadership & General Responsibilities

• Oversee commercial shipping documentation including Bills of Lading, cargo manifests, Letters of Indemnity (LOIs), certificates, and related records.
• Ensure compliance with company policies, port regulations, and statutory requirements.
• Manage relationships with port authorities, terminals, surveyors, vessel owners, charterers, and clients.
• Oversee pre-funding, invoice reconciliation, and audit support activities.
• Maintain accurate vessel files and operational records.
• Lead, mentor, and develop the Commercial Operations team.
• Drive operational excellence, process improvements, and best practices.
• Support business growth through exceptional customer service and operational reliability.

Qualifications & Experience

• Bachelor's degree in Maritime Studies, Business Administration, Logistics, Supply Chain Management, or a related discipline.
• 5–8 years of experience in shipping, port agency, maritime operations, or commercial vessel operations.
• Minimum 2 years of leadership or supervisory experience.
• Strong knowledge of port operations, vessel agency services, commercial documentation, and Final Disbursement Account (FDA) management.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to manage multiple vessel calls and perform effectively under pressure.

What We Offer

• Competitive market-based salary
• Performance bonus
• Revenue-based incentives
• Medical insurance
• Provident Fund & EOBI
• Annual leave and other company benefits
• Hajj sponsorship with paid leave
• Opportunities for professional growth within a dynamic maritime organization

How to Apply

If you have a passion for maritime operations and thrive in a fast-paced port agency environment, we'd love to hear from you. Apply through Indeed with your updated CV.

Pay: From Rs100,000.00 per month

Work Location: In person