HR Manager || Talent, Performance & Retention (Call Center Operations)

HR Manager || Talent, Performance & Retention (Call Center Operations)

We are looking for a dynamic and result-driven HR Manager to oversee the complete employee lifecycle within our call center sales environment. This role requires a hands-on professional who can actively manage recruitment, training effectiveness, performance, and employee retention while working closely with operations.

Key Responsibilities:

Build and maintain a strong hiring pipeline for call center sales agents

Improve candidate quality, interview show-up rates, and joining conversions

Design and implement structured onboarding and training programs

Monitor performance and reduce employee turnover using data-driven strategies

Collaborate with operations and quality teams to ensure performance standards

Drive employee engagement, motivation, and incentive alignment

Audit training processes and ensure adherence to sales scripts

Maintain discipline, attendance, and workforce productivity

Requirements:

Minimum 4-5 years of experience in a call center/BPO environment in a leadership role (e.g., Team Lead, Supervisor, or HR Lead), not as an agent

Strong understanding of recruitment funnels, retention strategies, and performance management

Proven ability to manage and motivate a young workforce (18–25 age group)

Hands-on, proactive, and results-oriented mindset

Ability to build HR systems from scratch and take ownership of hiring quality and team performance

This role is ideal for someone who can take full ownership of hiring, performance management, and retention while driving overall operational excellence.

Note: This is a full time onsite job

Location: Phase 7, DHA Karachi

Salary Package: 150,000 and above (depending upon the relevant skill)

You can email your CV at
[email protected]

Whatsapp: 0319-2867849

Job Type: Full-time

Pay: From Rs150,000.00 per month

Work Location: In person