Front Desk Customer Service & Projects Coordination Executive

Location: Karachi

Employment Type: Full-Time | Office-Based

Job Description:

We are looking for a confident, presentable, organized, and communication-oriented individual to join our team as a Front Desk Customer Service and Projects Coordination Executive.

This role combines front desk management, client coordination, lead follow-ups, meeting scheduling, and coordination with our project/site teams.

Key Responsibilities

* Manage the front desk; Welcome and assist clients and visitors professionally.

* Handle incoming calls, messages, and general inquiries.

* Coordinate client meetings, presentations, appointments, and site visits.

* Follow up with existing and potential clients through calls and WhatsApp.

* Conduct cold calls and lead generation to introduce company services.

* Maintain and update the lead database and follow-up records.

* Coordinate with project/site teams to collect regular project updates, photographs, progress information, pending items, and timelines. Put the same in the report.

* Communicate relevant updates internally and assist with client coordination.

* Maintain daily schedules and ensure all meetings and follow-ups are properly coordinated.

Requirements

* O-Levels is preferred.

* 1–3 years of experience in front desk, customer service, client coordination, business development, or a similar role.

* Excellent communication and interpersonal skills.

* Confident telephone and cold-calling skills.

* Good command of English and Urdu.

* Presentable, punctual, proactive, and well-mannered.

* Good follow-up and multitasking abilities.

* Proficiency in MS Office / Google Workspace and WhatsApp.

- Basic understanding of architecture, interior design, or construction processes is a plus.

- Social media savvy.

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month