Customer Support Executive ( Night Shift )

We’re Hiring: Software Support Executive – Night Shift

Office Automation Services is looking for a Software Support Executive to join our growing team. If you have strong ERP support experience, excellent communication skills, and a passion for solving technical and functional challenges, we’d love to hear from you.

What We’re Looking For

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• 2+ years of experience in ERP Support, ERP Implementation, or a similar role.
• Excellent English communication skills, both written and verbal.
• Strong understanding of ERP systems, workflows, and business processes.
• Excellent troubleshooting and problem-solving abilities.
• Ability to identify issues, analyze root causes, and provide effective solutions.
• Customer-focused approach with patience and professionalism.
• Ability to manage multiple support requests while meeting response and resolution timelines.
• Strong teamwork, coordination, and interpersonal skills.
• Proactive attitude with a willingness to learn and take ownership of assigned tasks.

Key Responsibilities

• Provide technical and functional support to ERP users and clients.
• Troubleshoot software issues, system errors, bugs, and user queries.
• Assist clients with ERP features, workflows, and business processes.
• Guide users on system functionality and best practices.
• Conduct user training and provide clear, practical guidance.
• Respond to support requests promptly and professionally.
• Document reported issues, resolutions, and support activities.
• Coordinate with development and technical teams to resolve complex issues.
• Follow up on reported issues to ensure timely resolution and customer satisfaction.
• Build and maintain positive relationships with clients.
• Contribute to improving ERP support processes and service quality.

Why This Role Matters

As a Software Support Executive, you will play an important role in ensuring that our clients can use their ERP systems effectively and efficiently.

Your ability to troubleshoot issues, understand business processes, communicate clearly, and take ownership of customer concerns will contribute directly to client satisfaction and smooth business operations.

Why Join Us?

Professional Growth
Develop your expertise in ERP support, implementation, troubleshooting, and client management.

Continuous Learning
Gain hands-on experience working with real-world ERP challenges and business processes.

Collaborative Environment
Work closely with clients and internal teams in a professional and dynamic environment.

Meaningful Impact
Contribute directly to client success and the effective operation of their business systems.

Job Details

Position: Software Support Executive
Location: Karachi
Shift: Night Shift
Education: Bachelor’s in CS, IT, Software Engineering, or a related field
Experience: 2+ years in ERP Support / Implementation

How to Apply

If you meet the above requirements and are interested in joining our team, we’d love to hear from you.

Job Type: Full-time

Pay: Rs90,000.00 - Rs120,000.00 per month

Work Location: In person