Customer Support Executive

We are seeking highly motivated and customer-focused individuals to join our team as Customer Support Executive. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong attention to detail.

Ideally, what you’ll do:

• Handle inbound & outbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and assistance to customers regarding products.
• Resolve customer issues and complaints efficiently and effectively, escalating to appropriate teams when necessary.
• Collaborate with cross-functional teams to implement process improvements and best practices.
• Document customer interactions and transactions accurately in the CRM system.
• Participate in training sessions and ongoing professional development activities.

What we’re looking for:

• Bachelor's degree or equivalent work experience.
• Previous experience in a customer service or operations role is preferred.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.Positive attitude, self-motivated, and a team player.

Benefits:

· Competitive Salary

· Annual Increments & Bonuses

· Quarterly Incentives

· Paid Annual & Sick Leaves

· Career Development Opportunities

. Provident Fund

. Internal Job Opportunities

How to Apply:

Please submit your updated resume and cover letter to [email protected]

Job Type: Full-time

Pay: From Rs50,000.00 per month

Work Location: Remote