Customer Relationship Officer

Job Title: Customer Relations Officer (CRO)

Organization: MyTutorPod

Job Description:

MytutorPod is seeking a proactive and organized Customer Relations Officer (CRO) who will play a critical role in ensuring smooth communication and coordination between students and teachers. As a CRO, you will be the primary point of contact for students, responsible for managing and resolving scheduling conflicts, arranging makeup sessions, handling monthly billing processes, and ensuring a seamless learning experience.

Job Timings:

• Shift: 10:00 PM to 06:00 AM (Night Shift)
• Workdays: Saturday to Thursday (Friday Off)

Key Responsibilities:

1. Session Scheduling:

o Coordinate the scheduling of regular and makeup sessions between students and teachers.

o Manage conflicts related to teacher or student availability and arrange suitable alternatives.

2. Teacher-Student Coordination:

o Serve as a bridge between students and teachers, ensuring both parties are well-informed of any changes in class schedules.

o Facilitate clear and effective communication between teachers and students to maintain a positive learning environment.

3. Makeup Sessions Management:

o Ensure makeup sessions are scheduled efficiently when either the student or teacher is unavailable for a planned class.

o Maintain an up-to-date record of all missed classes and scheduled makeup sessions.

4. Billing and Invoicing:

o Monthly Billing Management:

 Be responsible for the monthly billing process for all assigned students.

 Prepare and send invoices to students or their guardians on a monthly basis.

 Proactively communicate with students or guardians to remind them of upcoming payments and ensure invoices are settled in a timely manner.

o Payment Follow-Up:

 Follow up with students or their guardians to ensure that all outstanding invoices are paid by the due date.

 Address and resolve any billing discrepancies or payment-related issues with the finance department or student.

o Record Keeping and Reporting:

 Maintain accurate and up-to-date billing records for all assigned students.

 Provide regular reports to management on the billing status of students, including overdue accounts and payment patterns.

5. Customer Satisfaction:

o Monitor student satisfaction and address any concerns related to class scheduling, teacher performance, or overall experience.

o Strive to maintain high levels of student retention through excellent customer service.

Qualifications:

• Strong organizational and communication skills.
• Experience in billing, invoicing, and customer service roles is preferred.
• Familiarity with billing software or basic accounting principles is an asset.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Familiarity with online learning platforms or the education sector is a plus.

Why Join MyTutorPod? By joining MyTutorPod, you’ll be part of an innovative and growing company committed to delivering high-quality, personalized education to students. You’ll have the opportunity to directly impact the learning experience of students and help build meaningful connections between students and teachers, while also ensuring smooth billing and payment processes.

Job Types: Full-time, Contract

Pay: Rs35,000.00 per month

Work Location: Remote