Community & Operations Executive

Company Description

Kickstart is Pakistan’s largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 18 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5400+ members using our spaces daily.

We are looking for a Community and Operations Executive to manage our location in Karachi. If you are great at forming relationships and also have a little bit of administrative acumen, this role is for you!

Key Responsibility

1.Front Desk Management:

• Greet and assist community members, visitors, and guests at the front desk.
• Answer incoming calls, direct inquiries, and provide general information about the community.

2.Community Engagement:

• Assist in creating a warm and inclusive environment for community members.
• Provide support to community members by answering questions, troubleshooting issues, and directing them to relevant resources or personnel as needed.
• Collaborate with internal teams to gather feedback from the community and advocate for their needs and interests.

3.Event Support:

• Support the planning and coordination of community events, ensuring a seamless experience for attendees.
• Assist with event logistics, including registration and attendee check-in.

4.Communication Hub:

• Manage communication channels, including email and phone, to ensure timely responses and a high level of customer service.
• Distribute important announcements and updates to the community.

5.Administrative Tasks:

• Handle administrative tasks such as sorting mail, managing schedules, and maintaining office supplies.
• Assist in maintaining community databases, including member profiles, mailing lists, and activity logs.
• Provide administrative support to the Community Manager as needed.

6.Visitor Management:

• Register and guide visitors, ensuring they have a positive experience while adhering to security protocols.
• Maintain a neat and organized reception area.

Qualifications

• 1+ Year of experience in operations, administration or relevant field
• Strong communication and interpersonal skills for managing and building relationships
• Ability to gather, analyze, and utilize feedback from community members
• Excellent organizational and multitasking abilities
• Experience in a similar role is advantageous
• Bachelor's degree in Communications, Public Relations, Marketing, or a related field
• Ability to work independently and be proactive in problem-solving