Collection Execuitve

About the job

Job Description: Collection Executive – Onsite | Karachi

About Our Client

Our client is a global-leading, Dubai-based vehicle rental and leasing company offering flexible short-term and long-term car rental solutions at competitive rates.

Job Role Overview

The Collection Executive is responsible for ensuring the timely recovery of outstanding payments from customers, maintaining strong follow-ups, and minimizing financial risk for the company. The role requires strong communication, negotiation skills, and coordination with operations and legal teams.

Key Responsibilities

1. Collections & Follow-ups

• Monitor daily outstanding invoices and overdue accounts.
• Contact customers via calls, WhatsApp, and email for payment follow-ups.
• Ensure timely collection of rental dues, Salik, fines, and other charges.
• Maintain collection targets on a daily, weekly, and monthly basis.

2. Customer Coordination

• Build professional relationships with customers to ensure smooth collections.
• Handle customer queries related to invoices and payments.
• Negotiate payment plans where required.

3. Reporting & Documentation

• Maintain accurate records of all communications and commitments (PTP – Promise to Pay).
• Prepare daily collection reports and ageing analysis.
• Update CRM/system with real-time status.

4. Risk & Recovery Actions

• Identify high-risk accounts and escalate them to management.
• Coordinate vehicle disconnection/repossessions in case of non-payment.
• Work closely with the legal team for escalations, when required.

5. Internal Coordination

• Work with Sales and Operations teams for customer background and recovery support.
• Ensure proper documentation before taking recovery actions.

Key Performance Indicators (KPIs)

• Daily collection per Executive
• Percentage reduction in overdue accounts
• Number of successful PTP conversions
• Recovery turnaround time
• Bad debt reduction

Requirements

Education

• Bachelor's degree in Finance, Business, or a related field.

Experience

• 1+ years of experience in collections, preferably within Rent-A-Car, Automotive, or Leasing.

Skills

• Strong negotiation and communication skills.
• Familiarity with CRM systems and MS Excel.
• Ability to handle difficult customers professionally.
• Multilingual skills (English + Hindi/Urdu/Arabic preferred).
• Ability to work under pressure and meet collection targets.

Other Details

• Location: Karachi, Pakistan
• Experience: 1+ years
• Working Days: Monday to Saturday
• Salary: Market Competitive + Other Benefits

About HR Ways

HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT product companies internationally and locally find top IT talent. HR Ways is engaged by 300+ employers worldwide, ranging from the world's biggest SaaS companies to competitive startups.

HR Ways has entities across Dubai, Canada, the US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world.

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