Branch Sales & Service Executive

This role is responsible for managing both service and sales operations, focusing on client engagement, portfolio and revenue growth, service excellence, and ensuring operational compliance. The successful candidate will build strong client relationships, drive business growth, and maintain high standards of service and operational efficiency.

Key Responsibilities
- Acquire new Priority Qualified Clients who are new to the bank.
- Provide comprehensive service to clients within the assigned portfolio, including dormancy removal and handling service requests.
- Identify client needs and cross-sell appropriate products to enhance client value.
- Increase Wealth Management penetration by adding new clients to wealth services within the portfolio.
- Encourage and support clients to migrate to digital channels for routine banking transactions.
- Actively consume and convert assigned leads to grow the client base.
- Maintain regular client contact in accordance with prescribed guidelines.
- Implement client journey interventions specifically designed for Priority clients.

Required Qualifications
- Strong communication and interpersonal skills to effectively engage with clients and stakeholders.
- Excellent negotiation and persuasion abilities to drive sales and client acquisition.
- Proven problem-solving skills to address client issues and operational challenges.
- Commitment to operational excellence and adherence to compliance standards.

Key Stakeholders
This role collaborates closely with Branch Operations, Centralized Operations, Segments, Product teams, Client Experience, Human Resources, Client Acquisition, and the Client Care Centre.

Preferred Qualifications and Benefits
Standard Chartered is a global bank with over 170 years of history, committed to making a positive impact for clients, communities, and employees. The organization values diversity, inclusion, and continuous improvement, fostering a culture where employees can bring their unique talents and thrive.

The bank offers a competitive salary aligned with its Fair Pay Charter, along with a comprehensive benefits package designed to support mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, and flexible voluntary benefits depending on location. Employees enjoy generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a minimum combined total of 30 days for annual and public holidays.

Flexible working arrangements are available, allowing a balance between home and office environments with adaptable working patterns. Wellbeing support is proactive and extensive, featuring access to Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources.

The bank promotes a continuous learning culture, offering opportunities to reskill and upskill through physical, virtual, and digital learning platforms. Employees are part of an inclusive, values-driven organization that celebrates diversity across teams, functions, and geographies, ensuring everyone feels respected and empowered to reach their full potential.

At Standard Chartered, the core values emphasize doing the right thing with integrity, challenging the status quo, striving for continuous improvement, and fostering collaboration. The bank places the client at the heart of everything it does, encouraging innovation and collective success for the long