Client Success Manager

Job Summary

We are looking for a proactive and client-focused Client Success Manager who can build strong relationships with clients while ensuring smooth coordination with internal teams.

Role and Responsibilities

• Act as the primary point of contact for assigned clients
• Build and maintain long-term client relationships
• Understand client goals and ensure service delivery aligns with expectations
• Manage client communication in a way that is professional, clear, and solution-oriented
• Handle concerns and prevent escalations by proactive communication
• Coordinate with internal teams to ensure timely and realistic delivery
• Maintain a balance between client satisfaction and team workload
• Provide regular updates, reports, and performance insights to clients

Required Skills

Skills and Qualification:

• 1+ years of experience in client servicing / account management / customer success
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling ability
• Experience working in a marketing agency or software house is preferred
• Ability to manage multiple clients simultaneously