Call Center Team Leader - Phone Banking - TJ / 1852698

About the job

Our client Fulcrum Pvt Ltd is looking for a Call Center Team Leader - Phone Banking in Karachi

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join their dynamic customer service team.

Responsibilities

 

• 📌 Job Responsibilities
  
   

:

 

• Handle inbound customer calls professionally
• Provide accurate information about banking products & services
• Maintain excellent customer service and call quality standards
• Resolve customer queries effectively
• Achieve daily & monthly performance targets
  
   

✅ Requirements

 

• Bachelor’s degree (Mandatory)
• Strong communication and problem-solving skills
• Willingness to work in rotational shifts
• Customer service mindset and professional attitude

Desired Skills and Experience

Customer Relationship Management, Problem Solving, Call Center Software, Shift Management, Team Leadership, Communication, Customer Service