Assistant Manager - Operations

About the job

Key Responsibilities & Knowledge

• Monitor network performance and ensure system availability and reliability.
• Install, configure, and support network equipment including routers, switches, WAN accelerators, DNS and DHCP.
• Work with network team to troubleshoot and resolve network issues.
• Implement and manage security measures for the network, including firewalls, intrusion detection systems, and VPNs.
• Setup printers and photocopiers with defined policy.
• Ensure compliance with security policies and procedures.
• Assist in designing network architecture and infrastructure to meet the organization’s requirements.
• Participate in network planning, design, and deployment projects.
• Maintain detailed network documentation, including network diagrams, configurations, and procedures.
• Prepare reports on network performance, issues, and improvements.
• Collaborate with other IT professionals and departments to integrate network infrastructure with other IT systems.
• Provide guidance and support to junior network staff and technicians.
• Participate in training and development programs for network team members.
• Coordinate with external vendors for network hardware and software procurement and support.
• Manage relationships with service providers to ensure optimal performance and support.
• Assist in managing network-related projects, including planning, execution, and monitoring.
• Ensure projects are completed on time and within budget.
• Act as a key responder for network emergencies and outages, ensuring quick and effective resolution.
• Monitor and maintain network performance, reliability, and security.
• Assist in the design and deployment of network infrastructure.
• Troubleshoot and resolve network issues in a timely manner.
• Maintain up-to-date documentation and reports on network systems.
• Collaborate with IT teams and departments to ensure seamless integration.
• Strong knowledge of network infrastructure, protocols, and security.
• Experience with network hardware (routers, switches, firewalls, etc.).
• Proficiency in network monitoring and troubleshooting tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Provide support and guidance to junior network staff.
• Manage relationships with external vendors and service providers.
• Participate in network-related projects and ensure their successful completion.
• Respond promptly to network emergencies and outages.

Qualifications·

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 4 years of experience in network administration or a similar role.
• Relevant certifications (e.g., CCNA, CCNP) are a plus.