Umrah Tour Operator

About the job

Job Title: Umrah Tour Operator

Company: Yalla Haji Saudi

Location: Karachi, Pakistan (Office-Based)

Employment Type: Full-Time

About Yalla Haji Saudi

Yalla Haji Saudi is a Saudi-based Umrah and Destination Management Company (DMC) dedicated to providing premium pilgrimage experiences. We specialize in creating customized Umrah packages with exceptional service, trusted hospitality partners, and seamless travel arrangements.

As we continue to grow, we are looking for an experienced Umrah Tour Operator to join our Pakistan office and become an integral part of our operations team.

Job Summary

The Umrah Tour Operator will be responsible for managing the complete customer journey—from the initial enquiry through to the successful completion of the Umrah trip. The role requires excellent destination knowledge, supplier coordination, and customer relationship management to ensure every pilgrim receives the best possible experience at the most competitive price.

The company will provide qualified leads, established supplier relationships, and operational support. Your responsibility will be to convert enquiries into bookings while ensuring flawless execution of every package.

Key ResponsibilitiesCustomer Management

• Handle customer enquiries via phone, WhatsApp, email, and social media.
• Understand customer requirements, preferences, travel dates, and budget.
• Build customized Umrah packages tailored to each client's needs.
• Provide timely quotations and follow up with prospective clients.
• Maintain regular communication with clients throughout the booking process.
• Ensure a smooth customer experience before, during, and after travel.

Tour Planning & Operations

• Design complete Umrah itineraries.
• Source the best hotel options based on client preferences and budget.
• Coordinate flight options, airport transfers, transport, visas, and other travel services.
• Ensure all bookings are accurate and completed within deadlines.
• Resolve operational issues quickly and professionally.

Vendor Management

• Coordinate with hotels, transport companies, airlines, visa partners, and other suppliers.
• Negotiate competitive pricing while maintaining service quality.
• Maintain strong relationships with existing vendors.
• Compare multiple supplier options to provide clients with the best value.

Sales & Business Development

• Convert company-generated leads into confirmed bookings.
• Maximize sales opportunities through upselling and package enhancements.
• Meet monthly sales and conversion targets.
• Build long-term relationships that encourage repeat business and referrals.

Administration

• Maintain accurate booking records and documentation.
• Update CRM and booking systems.
• Prepare quotations, invoices, confirmations, and travel documents.
• Coordinate internally with finance and operations teams.

RequirementsEssential

• Minimum 2 years of experience in the Umrah or Hajj travel industry.
• Strong knowledge of Umrah operations and pilgrimage planning.
• Excellent knowledge of Makkah and Madinah hotels, especially the Markazia areas.
• Strong understanding of hotel categories, walking distances to Haram, transportation routes, and the overall pilgrim experience.
• Experience working with hotels, DMCs, transport providers, and other travel vendors.
• Strong negotiation and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to manage multiple bookings simultaneously.
• Proficiency in Microsoft Office and online booking tools.
• Fluency in English and Urdu (Arabic is an added advantage).

Preferred

• Existing relationships with hotels and Umrah travel suppliers.
• Experience using travel reservation or CRM systems.
• Knowledge of current Saudi Umrah regulations and procedures.

Compensation & Benefits

• Competitive market salary.
• Attractive commission on every successful sale.
• Company-generated leads—no cold calling required.
• Access to Yalla Haji Saudi's established network of trusted vendors and partners.
• Career growth opportunities within a fast-growing Saudi travel company.
• Professional and collaborative work environment.

Why Join Yalla Haji Saudi?

At Yalla Haji Saudi, you'll work directly with a Saudi-based team dedicated to delivering exceptional Umrah experiences. We provide the leads, supplier network, and operational support so you can focus on what matters most—creating memorable journeys for our clients while building a rewarding career in one of the fastest-growing sectors of religious tourism.

To Apply: Please send your updated CV along with a brief introduction outlining your Umrah industry experience. You can send your CV via Email or Whatsapp as well.

Email: yallahajisaudi@gmail.com

Whatsapp:+923100114555