Secondary Sales Support Executive

Full job description

Job Overview:

The ideal candidate will work closely with Sales, Customer Marketing, Helpdesk, and external vendors to ensure smooth system operations, accurate scheme deployment, timely payment processing, and effective technical support across the organization.

Job Description:

• Configuration of schemes, trade offers and discounts in the system, testing the schemes and ensuring their correctness.
• Configuring price structure in the system.
• Sending payment UPDs to the distributors based upon approval from Customer Marketing.
• Sending emails to the stakeholders for the updates and UPDs.
• Safe keeping of physical media and hardware.
• To perform miscellaneous administrative tasks of the department.
• Keeping track of the hardware given to the Sales and Visibility teams.
• Coordination with outside vendors for procurement and support of hardware.
• Coordination with vendors for Change Requests and enhancements in systems.
• Ensure proper Testing and deployment of Change Requests and enhancements in systems.
• Configuration of Loyalty Program and its payment process (GT, WS, LMTs).
• Safe keeping of hardware in stock and issuance as per need and approvals.
• Close coordination with Sales and Helpdesk team across the country.
• Conducting trainings for users, Helpdesk team and the management.
• Providing support to users in IT or Business.
• Perform other duties as required.

Qualification & Experience:

• Bachelor in Computer Science/ B.com / Graduate in IT.
• 1-2 years experience in the Secondary Sales Software/ Secondary Sales Support department of an FMCG organization
• Knowledge of Secondary Sales Systems
• S&D Pro & FMCG Sales
• Proficient in MS Office

Location: Karachi

Education:

• Bachelor's (Required)

Location:

• Karachi (Required)

Work Location: In person