Sales & Merchant Onboarding Representative

We are looking for a results-driven Sales & Merchant Onboarding Representative to accelerate our merchant network. You will be the primary engine for growth, responsible for identifying potential business partners, pitching our app ecosystem, and ensuring a seamless technical and operational onboarding process. The ideal candidate has a proven track record in mobile-first sales environments (Hyperlocal, Food-tech, or Fintech) and knows how to turn a "cold lead" into a fully integrated "active merchant."

Responsibilities

Key Responsibilities

• Merchant Acquisition: Proactively identify and pitch to businesses (retail, F&B, services) to join our app ecosystem.
• End-to-End Onboarding: Manage the full merchant lifecycle—from initial documentation and contract signing to account activation and live status.
• Channel Installation: Physically or remotely set up app channels, merchant dashboards, and POS integrations at partner locations.
• Merchant Training: Conduct on-site training for business owners and staff on how to use the merchant app, manage orders, and interpret sales data.
• Account Growth: Monitor the performance of newly onboarded merchants during the "incubation" phase (first 30–60 days) to ensure high engagement and troubleshooting support.
• Market Intelligence: Stay updated on competitor activities (like Foodpanda, GoLootlo, or Bykea) to refine our value proposition and pitch.